Position Title: IT Help Desk Technician
Reports to: Director of Information Services and Information Technology
Location: New York, NY
The IT Help Desk Technician is responsible for providing first and second level technical assistance on internal and external facing technologies on behalf of Ensemble Travel Group employees and member agencies. IT support includes responding to queries via chat, email, or phone and training customers and staff members on technology usage, troubleshooting and diagnosing problems.
The goal of this position is to ensure continuity in business and to support the health and adoption of self developed platforms and operational hardware and software.
This position carries out responsibilities in the following functional areas:
Preferred Education and Experience:
1. BSc degree in Computer Science, Information Technology or relevant field
2. Comprehensive understanding of network architecture and client/server technology
3. Software development abilities preferred
Minimal travel is expected for this position.
This position has no direct supervisory responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Position type & expected hours of work:
This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. This position is exempt from Overtime.
Ensemble Travel® Group is a travel industry related company which supports travel agencies with turnkey marketing and technology solutions. Founded in 1968, Ensemble is a proactive, member-owned international organization of approximately 850 professional travel agencies in the U.S. and Canada, and with recent expansion into Australia and New Zealand. With a membership that represents billions of dollars in travel sales each year, Ensemble Travel Group has achieved a 50-year record of boosting members' profits and delivering high-volume sales to its preferred suppliers.