Cruise Program Coordinator

Title: Cruise Program Coordinator

Reports to: Director, Program Management & Channel Technology


Position Overview: The Cruise Program Coordinator is responsible for maintenance and upkeep of data and content related to Ensemble Cruise Programs and for the group operations as necessary to support Ensemble Hosted, Amenity and Promotional cruises. This position requires an ability to understand sales and marketing messaging behind offers, a keen attention to detail and deadlines, initiative to source information, and pride in error-free results. Customer service with members and communication with third party suppliers is also required. 

The ideal candidate must work well independently, interact well with a team, multi-task, be highly organized and able to meet multiple deadlines.

This is a full-time position and is be based in New York City.


The primary responsibilities for this position include, but are not limited to, the following:


1. Group Operations

  • Create preliminary cruise passenger manifests, with follow-up and updating for additional/missing information
  • Communication with agents, suppliers, tour operators at varying times for final details, reminder notices, confirmations, organizing amenities, gathering/reporting feedback
  • Communication with cruise hosts for marketing support and training
  • Pre-Cruise preparation for Ensemble Host including creating materials and overall group review
  • Post-Cruise follow-up with Ensemble Hosts including evaluations, expenses, issues
  • General administrative responsibilities – including mail functions for department


2. Data/Content Maintenance

  • Create master cruise host list, updated throughout the year
  • Follow-up with members for bio info/photos for Ensemble Host database
  • Proof-read/edit supplier offers as necessary
  • Create cruise booking guidelines for all programs
  • Maintain inventory of materials, advise when re-order needed (paper, envelopes, badges, badge holders, host business cards)

3. Agent/Supplier Interaction

  • Customer Service to members, via phone and email, including general questions or specific issues concerning Ensemble cruise program
  • Follow-up/troubleshoot issues for cruise programs with suppliers

4. Internal Communication

  • Regular communication with Sr. Manager for status and cross-check of all responsibilities
  • Communication with/ back up for some functions of Cruise Manager
  • Collaborate with any other department staff and back up for appropriate functions

5. Any other functions as assigned by Supervisor


About the Ensemble Travel Group

Established in 1968, Ensemble Travel Group is a proactive, member-owned and member-run organization of approximately 850 top-tier, independent travel agencies in the U.S. and Canada, and with recent expansion into Australia and New Zealand. For our members, we design unique consumer vacation products; innovative and integrated marketing programs with sophisticated database segmentation; intuitive technology platforms and tools; and business coaching, training, and collaborative networking. These products, tools, and services help Ensemble-member agencies deliver extraordinary vacation experiences that travelers could rarely get on their own. By leveraging our global presence, we offer our members top profit-sharing levels and preferential commissions with the world's leading providers of travel products and services; deliver high volume sales to our preferred suppliers; and enable members to offer their clients authentic experiences and exclusive benefits that will inspire their passion for travel. Our U.S. office is based in New York City; Canadian offices in Toronto and Montreal; and the Australia/New Zealand office in Sydney.


Perks of the job

  • Full time position with competitive salary
  • Medical and dental benefits
  • Vacation / Personal / Sick Days
  • 401K and matching Retirement Program

Requirements

  • College degree and/or knowledge of travel industry
  • Cruise line knowledge, preferred
  • Proficiency in Microsoft word and excel, with powerpoint a plus
  • Superior organization skills, ability to meet deadlines on consistent basis
  • Ability to multi-task with close attention to detail
  • Excellent written and verbal communications skills